{"id":364571,"date":"2013-08-11T20:13:42","date_gmt":"2013-08-11T20:13:42","guid":{"rendered":"https:\/\/ramadan24.de\/pages\/faq\/"},"modified":"2026-07-03T17:16:16","modified_gmt":"2026-07-03T17:16:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/ramadan24.de\/en\/pages\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h1 style=\"text-align: center;\">Welcome to our FAQ section!<\/h1>\n<h1 style=\"text-align: center;\">How can we help you?<\/h1>\n<h1 style=\"text-align: center;\">Frequently Asked Questions<\/h1>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2167833240\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2167833240-label\" class=\"accordion-title plain\" href=\"#accordion-item-why_are_the_prices_so_low?\" aria-expanded=\"false\" aria-controls=\"accordion-2167833240-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Why are the prices so low?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2167833240-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2167833240-label\" >\n\t\t\t\n\n<p>We are a purely online shop without any physical stores, which allows us to save considerable operating and overhead costs. We always strive to offer our products at the lowest possible prices. Naturally, these prices are always based on the offers from our suppliers.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1728834732\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1728834732-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_long_does_delivery_take?\" aria-expanded=\"false\" aria-controls=\"accordion-1728834732-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How long does delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1728834732-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1728834732-label\" >\n\t\t\t\n\n<p>For items that are in stock, delivery within Germany takes 1-3 working days.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3941236515\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3941236515-label\" class=\"accordion-title plain\" href=\"#accordion-item-i_am_looking_for_a_specific_item.\" aria-expanded=\"false\" aria-controls=\"accordion-3941236515-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>I am looking for a specific item.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3941236515-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3941236515-label\" >\n\t\t\t\n\n<p>Simply use our search field. If you can&#8217;t find the item you&#8217;re looking for, please contact us directly: info@ramadan24.de or via WhatsApp +49(0)15 15 9 24 24 33<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1735727309\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1735727309-label\" class=\"accordion-title plain\" href=\"#accordion-item-who_will_deliver_my_order?\" aria-expanded=\"false\" aria-controls=\"accordion-1735727309-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Who will deliver my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1735727309-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1735727309-label\" >\n\t\t\t\n\n<p>Orders placed in the Ramadan24 online shop are delivered by DHL or Deutsche Post. Deliveries abroad are handled by different carriers depending on the destination.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-43293162\" class=\"accordion-item\">\n\t\t<a id=\"accordion-43293162-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_do_i_order_an_item?\" aria-expanded=\"false\" aria-controls=\"accordion-43293162-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How do I order an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-43293162-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-43293162-label\" >\n\t\t\t\n\n<p>If you like something on Ramadan24.de, simply click the &#8220;To the Shop&#8221; button. We will redirect you directly to the online shop where you can purchase the desired item. Order as usual in the shop and look forward to your package \ud83d\ude42<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1725820449\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1725820449-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_can_i_unsubscribe_from_the_newsletter?\" aria-expanded=\"false\" aria-controls=\"accordion-1725820449-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I unsubscribe from the newsletter?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1725820449-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1725820449-label\" >\n\t\t\t\n\n<p>You can remove individual or all subscriptions and thus unsubscribe from the newsletter at any time in your account via the newsletter button. As a guest, you can unsubscribe from the newsletter at any time via the link included in the newsletter.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3096377883\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3096377883-label\" class=\"accordion-title plain\" href=\"#accordion-item-what_can_i_do_if_a_delivered_product_is_damaged?\" aria-expanded=\"false\" aria-controls=\"accordion-3096377883-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>What can I do if a delivered product is damaged?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3096377883-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3096377883-label\" >\n\t\t\t\n\n<p>If you receive an opened or damaged package, please refuse delivery. We will then send you a replacement as soon as possible.<\/p>\n<p>If you discover damage only after opening the package, please contact us directly (by phone, email, or fax). We will then determine how you can receive a replacement as quickly as possible.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-891517250\" class=\"accordion-item\">\n\t\t<a id=\"accordion-891517250-label\" class=\"accordion-title plain\" href=\"#accordion-item-is_it_possible_to_have_the_item_delivered_to_a_parcel_locker?\" aria-expanded=\"false\" aria-controls=\"accordion-891517250-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Is it possible to have the item delivered to a parcel locker?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-891517250-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-891517250-label\" >\n\t\t\t\n\n<p>Yes. You can also specify a DHL Packstation as the delivery address during the ordering process.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1671132146\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1671132146-label\" class=\"accordion-title plain\" href=\"#accordion-item-does_ramadan24_also_ship_to_addresses_outside_of_germany?\" aria-expanded=\"false\" aria-controls=\"accordion-1671132146-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Does Ramadan24 also ship to addresses outside of Germany?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1671132146-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1671132146-label\" >\n\t\t\t\n\n<p>Yes, you can also order from Ramadan24 outside of Germany. Please note the shipping costs, delivery conditions, and legal regulations of the respective delivery countries.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2429642399\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2429642399-label\" class=\"accordion-title plain\" href=\"#accordion-item-how_can_i_pay_at_ramadan24?\" aria-expanded=\"false\" aria-controls=\"accordion-2429642399-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>How can I pay at Ramadan24?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2429642399-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2429642399-label\" >\n\t\t\t\n\n<p>You can pay at Ramadan24.de by prepayment, instant bank transfer, PayPal, invoice, installment payment and direct debit via Klarna, cash on delivery and by credit card (VISA, Mastercard). Further information can be found under Payment Methods.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":364566,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-364571","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/pages\/364571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/comments?post=364571"}],"version-history":[{"count":0,"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/pages\/364571\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/pages\/364566"}],"wp:attachment":[{"href":"https:\/\/ramadan24.de\/en\/wp-json\/wp\/v2\/media?parent=364571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}